Terms of Service

1. The service

Voren is a research and development tool for systematic traders. It lets you build trading strategies on a visual node canvas, backtest them on historical tick data, optimise their parameters, and export them as MQ5 files for use as Expert Advisors in MetaTrader 5.

Voren does not execute trades, connect to your broker, hold client funds or provide brokerage, investment management or signal services. Any trading you do with an exported strategy happens in your own MetaTrader 5 terminal, with your own broker, under your own control.

2. No financial advice and risk warning

Nothing in the service, its documentation, the Quickstart course, pre-built strategies, community content, the AI assistant or any of our communications is financial, investment, tax or trading advice, or a recommendation to buy or sell any instrument.

Backtest and optimisation results are hypothetical. They are based on historical data and do not guarantee or indicate future performance. Simulated results have inherent limitations. They do not represent actual trading. They may under- or over-compensate for market factors such as liquidity, slippage, spread changes and execution delays. They are designed with the benefit of hindsight, and optimised parameters in particular can fit past data in a way that does not repeat. No representation is made that any account will or is likely to achieve results similar to any backtest.

Trading foreign exchange, CFDs and other leveraged products carries a high level of risk and may not be suitable for you. You can lose more than your initial deposit. You are solely responsible for your trading decisions, for any strategy you run live, and for following the rules of any broker or proprietary trading firm you use.

3. Eligibility and your account

You must be at least 18 years old and able to form a binding contract to use Voren.

You sign in with a third-party sign-in provider, such as Google. You must give accurate information, keep your sign-in account secure, and tell us promptly at support@voren.io if you think someone has accessed your account without permission. You are responsible for all activity on your account.

Accounts are personal. One subscription covers one person. You may not share your account, your sign-in or your access with anyone else.

You can create an account without a subscription. Most of the service needs an active paid subscription.

4. Plans, subscriptions and billing

Plans. We offer paid subscription plans. The current plans, their prices, included allowances and limits are shown on voren.io/pricing and in your account. Your account page shows the plan you are on and what it includes.

Billing. Subscriptions are billed monthly in advance through our payment processor, Stripe. Your subscription renews automatically each month, and we charge your payment method at the start of each billing period until you cancel. By subscribing, you authorise these recurring charges.

Prices and taxes. Prices are in US dollars and do not include taxes unless stated. You are responsible for any taxes that apply to your purchase. Where we are required to collect sales tax, VAT or a similar tax, we add it at checkout.

Upgrades. If you upgrade to a higher plan, the upgrade applies immediately. We charge a prorated amount for the rest of your current billing period, and the new price applies from your next renewal.

Downgrades. If you move to a lower plan, the change takes effect at your next renewal. You keep your current plan until then. We do not refund the difference.

Cancellation. You can cancel at any time from your account. Cancellation takes effect at the end of your current billing period. You keep access until then and we take no further payments. Except under the money-back guarantee in section 5 or where the law requires, payments are non-refundable and we do not give partial refunds for unused time or unused allowance.

Failed payments. If a payment fails, we may retry it and we may pause or end your access until the payment succeeds.

Price changes. We may change our prices. If a change affects your subscription, we will give you at least 30 days' notice by email or in the app before it applies. If you do not agree, you can cancel before the new price applies.

Plans we no longer offer. If you are on a plan that we no longer offer to new customers (for example, Founding or Voren Legacy), the price, features and limits shown on your account page continue to apply while your subscription stays active, subject to these terms. If you cancel, or move to a different plan, you cannot return to that plan later.

5. Money-back guarantee

New customers. If Voren is not for you, you can ask for a full refund within 30 days of your first subscription payment. The refund covers all subscription payments you made in those 30 days, including any prorated upgrade charge. Payments made after the 30 days are not covered. Changing plans does not start a new 30-day period.

Customers who subscribed before 25 September 2026. If your first subscription payment was before 25 September 2026, your guarantee period is 60 days from your first payment, on the same terms.

How to claim. Email support@voren.io from the email address on your account before the guarantee period ends. You do not need to give a reason.

Once per customer. The guarantee applies once per person, on their first subscription only. If you have had a refund under the guarantee and then subscribe again, with the same or a different account, email address or payment method, the guarantee does not apply again.

What happens next. When we give a refund under the guarantee, your subscription ends and your access to paid features ends. We send the refund to your original payment method. You should normally receive it within 10 business days of your request. The exact time depends on your bank or card provider.

6. Compute and AI allowances

Allowances. Each paid plan includes a monthly compute allowance and a monthly AI allowance. The compute allowance covers computing resources used by backtests and optimisations. The AI allowance covers use of the AI assistant. Your account shows how much of each allowance you have used.

How usage is measured. Usage is measured by the computing resources each job uses. We may change how we measure usage to reflect our costs, as long as the change does not materially reduce the value of your plan.

When an allowance runs out. When you use all of an allowance, the related feature stops until your next billing period starts. Unused allowance does not roll over to the next period. Allowances have no cash value, cannot be transferred and are not refundable.

Failed or stopped runs. A backtest or optimisation that fails, errors or is stopped can still use allowance. We do not refund allowance for these runs, but we may choose to do so in individual cases.

Plan limits. Plans also have limits, such as the number of runs you can have running at once and the maximum size of an optimisation sweep. These limits are shown on voren.io/pricing and are enforced by the service.

Plans without a compute allowance. Some plans we no longer offer include backtests and optimisations without a compute allowance. Use on these plans is for fair, individual use. We may apply reasonable technical limits to keep the service fast for everyone, and we will contact you before we restrict an account for usage reasons, except where the usage is clearly abusive.

7. The AI assistant

The AI assistant turns your plain-language descriptions into nodes on your strategy canvas. It uses a third-party AI model provider.

AI output can be incomplete or wrong. Every rule the assistant builds is visible and editable, and you are responsible for checking it before you backtest, export or trade it. The assistant does not give financial advice, and nothing it produces is a recommendation to trade.

Do not enter other people's personal data or confidential information you have no right to share into the assistant.

8. MQ5 export and MetaTrader 5

Exported MQ5 files let you run your strategy as an Expert Advisor in MetaTrader 5. Results in MetaTrader 5 can differ from Voren backtest results. Differences can come from your broker's data, spreads, commissions, execution and server time, and from how MetaTrader 5 itself handles fills. Voren aims to match MetaTrader 5 closely, but we do not guarantee identical results.

Always test an exported strategy on a demo account before you run it on a live account. You are responsible for how you configure, deploy, monitor and stop any Expert Advisor you run. We are not responsible for MetaTrader 5, your broker, your VPS or any other third-party software or service.

9. Your content and your strategies

Your strategies are yours. You own the strategies you build, and the backtest and optimisation results they produce ("your content"). We do not claim ownership of your trading logic.

Licence to us. You give us a limited licence to store, process, run and display your content only as needed to provide, secure and support the service. Our Privacy Policy explains how we protect it.

Exported files. MQ5 files and data you export (such as CSV or Excel backtest results) are yours to keep and use permanently. They keep working whatever your subscription status.

After your subscription ends. We keep your strategies, backtests and optimisation results for 30 days after your subscription ends, so you can come back to them. After 30 days, they can be permanently deleted without further notice and cannot be recovered. Export anything you want to keep before your subscription ends. Account and billing records are handled as set out in our Privacy Policy.

Responsibility for your content. You are responsible for your content and must have the right to use anything you upload or enter.

10. Our intellectual property

The service, including its software, backtesting engine, node system, design, data integrations, documentation, the Quickstart course, pre-built strategies and community content we publish, belongs to Voren and its licensors and is protected by intellectual property laws. These terms do not transfer any of it to you.

While your account is in good standing, we give you a personal, non-exclusive, non-transferable, revocable licence to use the service for your own trading research.

You may use pre-built strategies and strategies we publish in the community for your own trading, inside and outside the platform. You may not resell, redistribute, publish or share them, or courses and materials we provide, with anyone else.

Feedback. If you send us ideas or feedback, we may use them without any obligation to you.

11. Community

Paid plans include access to our private community, currently on Discord. Your use of Discord is also subject to Discord's own terms.

In the community, be respectful. Do not harass, spam, promote other products or services without permission, share other members' private information, or share paid content outside the community. Anything you post in the community can be seen by other members. We may remove content and remove members who break these rules. Strategies and other content shared in the community are for education only and are not trading advice.

When your subscription ends, your access to paid community channels ends. We may let you keep access to some community channels. We can change or remove that access at any time.

12. Acceptable use

You agree not to:

• reverse-engineer, decompile, scrape, copy or extract the platform, its engine or its market data, except where the law allows this despite this restriction
• use bots, scripts or automated means to access the service or run jobs, except through features we provide for this
• resell, sublicense, rent or share access to the service
• use the service to build a competing product or service
• test, probe or bypass our security, usage limits or plan limits
• interfere with the service or other users, or put an unreasonable load on our infrastructure
• upload malware or use the service to build or distribute malware
• use the service in breach of any law or regulation, or of third-party rights

13. Market data

Historical market data comes from third-party sources and is provided "as is". We work to keep it accurate and complete, but we cannot guarantee it is free of errors, gaps or delays. You may use it only inside the service. You may not export, resell or redistribute the underlying market data, other than in backtest results you export.

14. Third-party services

The service relies on third parties, such as Stripe for payments, Google for sign-in, cloud hosting providers, our AI model provider, and Discord. Their services are subject to their own terms. We are not responsible for third-party services that we do not control.

15. Availability, changes and suspension

Availability. We aim for high availability but do not guarantee the service will be uninterrupted, error-free or available at any particular time. We may carry out maintenance. Because Voren does not run live trades, an outage affects building and backtesting only, not strategies running in your own MetaTrader 5 terminal.

Changes. We may add, change or remove features over time. We will not remove a core feature of a paid plan during a billing period you have already paid for, except for security, legal or technical reasons. New features may be limited to certain plans.

Beta features. We may offer early or beta features. They are provided as is and can change or be removed at any time.

Suspension and termination by us. We may suspend or end your access, with or without notice, if you break these terms, if your use creates a security, legal or abuse risk, if you dispute a legitimate charge with your bank instead of contacting us, or if the law requires. Where reasonable, we will tell you first and give you a chance to fix the problem. If we end your subscription without cause, we will refund the unused part of your current billing period.

Discontinuing the service. If we stop offering the service, we will give you at least 30 days' notice so you can export your strategies and data.

Survival. Sections that by their nature should continue after your account ends (including sections 2, 9, 10, 16, 17, 18 and 19) continue to apply.

16. Disclaimers, liability and indemnity

Disclaimer. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY. WE DO NOT WARRANT THAT BACKTEST RESULTS, EXPORTED CODE, AI OUTPUT OR MARKET DATA ARE ACCURATE, COMPLETE OR SUITABLE FOR LIVE TRADING.

Limitation of liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• WE ARE NOT LIABLE FOR ANY TRADING LOSSES, LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, EVEN IF WE HAVE BEEN TOLD THEY ARE POSSIBLE.
• OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT THAT GAVE RISE TO THE CLAIM, AND (B) US$100.

These limits apply to Voren Technologies LLC, its parent and affiliated companies, and their officers, employees, contractors and licensors. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

Indemnity. To the extent permitted by law, you agree to indemnify and hold harmless Voren Technologies LLC, its parent and affiliated companies, and their officers, employees, contractors and licensors from any claims, damages, losses and expenses (including reasonable legal fees) arising from your use of the service, your trading activity, your content, or your breach of these terms or of any law.

Time limit for claims. To the extent permitted by law, any claim relating to the service or these terms must be brought within one year after it arises, or it is permanently barred.

17. Dispute resolution and arbitration

This section applies to the extent permitted by the law of the country where you live. See section 18 if you live in the UK or the EU.

Talk to us first. Before you start a formal dispute, email support@voren.io with a description of the issue. We will try to resolve it informally within 60 days.

Binding arbitration. If we cannot resolve a dispute informally, you and Voren agree to resolve any dispute relating to the service or these terms by final and binding arbitration, not in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator. It may take place by video, by phone, on written submissions, or in Sheridan County, Wyoming. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies. Either party may ask a court for an injunction to protect its intellectual property or to stop unauthorised use of the service.

Class action and jury trial waiver. You and Voren may bring claims against each other only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated or representative action. The arbitrator may not consolidate claims of more than one person. You and Voren each waive the right to a jury trial.

Opting out. You can opt out of this arbitration agreement by emailing support@voren.io within 30 days of first accepting these terms, with the subject line "Arbitration opt-out" and your account email address. If you opt out, the rest of these terms still apply.

If this section fails. If the class action waiver is found unenforceable for a claim, that claim must be brought in court, not in arbitration. If any other part of this section is found unenforceable, the rest remains in force.

18. Governing law and consumer rights

These terms and any dispute relating to them are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. Subject to section 17, the state and federal courts located in Wyoming have exclusive jurisdiction.

If you are a consumer living in the United Kingdom, the European Union or another country whose law gives you mandatory consumer protections, nothing in these terms removes those protections. In that case, section 17 does not apply to you, and you may also bring proceedings in the courts of the country where you live.

19. General

Changes to these terms. We may update these terms. For material changes, we will tell you by email or in the app at least 14 days before they take effect. If you continue to use the service after the effective date, you accept the updated terms. If you do not agree, cancel before that date.

Communications. You agree that we can send you notices electronically, by email to your account address or in the app. Service emails about billing, security and changes to these terms are part of the service. You can unsubscribe from marketing emails at any time.

Sanctions and export control. You confirm that you are not located in, or a resident of, a country or region subject to comprehensive US sanctions, and that you are not on any US government list of restricted parties.

Events outside our control. We are not liable for delay or failure caused by events outside our reasonable control, such as outages at our hosting or data providers, internet failures, natural disasters or government action.

Assignment. You may not transfer your rights under these terms. We may transfer ours, for example as part of a merger, acquisition or sale of assets, or to an affiliated company.

Entire agreement. These terms, together with our Privacy Policy and any plan details shown at checkout, are the entire agreement between you and us about the service.

Severability and waiver. If any part of these terms is found unenforceable, the rest remains in force. If we do not enforce a right, that is not a waiver of it.

Language. These terms are written in English. If we provide a translation, the English version applies.

20. Contact

Voren Technologies LLC
75 E 3rd St
Sheridan, WY 82801
United States

support@voren.io